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Usually when I meet people who ask me what business I’m in, I tell them that I build mathematical models to be incorporated in decision support tools that enable companies to make better decisions.  They then often reply, “oh, you build those black boxes???”  Last Friday night when my wife and I went out to…

The Washington Post recently published an interesting story about change fees and their impacts on customer behavior.  Veritec’s President, Warren Lieberman, was interviewed regarding the impact of such fees on airline yield management systems.  An airline representative quoted in the story notes that no-shows can negatively affect revenues.  But, as noted by one passenger, when…

As an ex-Amazon employee, I found this article by Brad Stone fascinating.  It does a great job at capturing the different and conflicting aspects of Jeff Bezos and his empire… The Secrets of Bezos: How Amazon Became the Everything Store